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Before John died of cancer in 2020, he carefully organised the household paperwork to help his wife Louisa manage after his death. But despite his preparations, Louisa faced difficulties dealing with companies, including receiving a letter addressed to her late husband from their energy provider. She's now campaigning for a more consistent approach to bereavement admin and encouraging families to have conversations about end-of-life planning. Tap the link in @BBCNews’s bio to read more. #Bereavement #Grief #BBCNews

Taken: 1 Nov 2026, 14:15:37
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